Measures Regarding Traceability
We are often asked to submit various certificates for aerospace and defense parts such as certificates for quality assurance, materials, manufacturing processes and inspection performance as a guarantee of safety during flight or in case of accidents.
These certificates prove that our products are made using ‘designated materials’ or ‘designated processes’, and show that they meet the specifications requested by customers.
When it comes to submitting these certificates to the customer, it is essential that the documents which can be used to trace the manufacturing history of the product are managed properly. With this in mind, our company not only checks product quality but also document quality. We only deliver products after thorough internal checks to ensure that there are no incomplete documents and we have enough information to satisfy our customers.
Measures for On-time Delivery
Aircraft are constructed using around three million parts, over 100 times the amount used in cars. On the other hand, the parts are produced at a much lower rate than cars (1-40 parts per month), so there is a demand for a variety of parts in small amounts. In order to completely deliver an arrangement of parts ranging from hardware such as fasteners or bearings, electronics, rubber or resin parts and processed machinery under a tight schedule, detailed order management is essential.
Our company has created a system so we can provide comprehensive aerospace-related services through our original quality management manual that was created based on the items listed in the internal standard ‘AS9120’ that our company has acquired. In order to ensure on-time deliveries while reducing costs, our Nagoya branch, which deals with large customer transactions has the following measures in place.
Utilizing Our Storage Space for Order Inspections
At our company, we first we receive imported products at our own storage space, then we carefully check to ensure we have the right number of staff, there are no errors with labelling and there are no differences with documentation (certificates) before delivery to the customer. Our checklist is created so that it is easy to identify products that have products found to be non-compliant in the past so we can confirm that the same problem will not occur.
Utilizing Our Storage Space for Purchasing and Delivering Installations
In order to reduce costs and meet out tight deadlines, we have been actively using our own storage space. We store the products we buy together from suppliers, and then deliver the necessary number of products in installations to meet the designated deadline. Buying in bulk reduces the cost of purchasing, and storing the necessary number of products makes it easier to meet sudden deadlines. In order to make this a reality, it is essential to predict orders based on the long-term contracts we have with customers.
Delivery by our Sales Representatives
At our Nagoya Branch, we do not usually use postal services; our sales representatives deliver the products directly. Not only does this reduce the risk of loss or breakage in the shipping process, it makes it possible to quickly confirm or replace any noncompliant items found by customer inspection. Visits by our staff mean that customers performing product inspections can talk face-to-face with the person responsible for quality management, preventing any trouble that many occur with deliveries.